Shipping Policy

Thank you for shopping at Paducase. We strive to provide fast and reliable shipping services to ensure your order arrives on time. Below, you’ll find detailed information about our shipping policies.

Free Shipping

All orders on Paducase are shipped free of charge, with no minimum purchase required.

 

Shipping Carriers

We ship via trusted carriers, including:

USPS (United States Postal Service)

DHL

The carrier used depends on your location and order details.

 

Order Processing Time:

1、Order Cut Off Time :
Orders placed before 5:00 PM EST (Eastern Standard Time) on business days (Monday–Friday, excluding holidays) will be processed within 1–2 business days.

2、Delivery Time:

The total delivery time for your order is the sum of the handling time and the transit time. Please note that our estimated shipping timelines do not include handling or production time.

3、Handling time:

We take 1 - 2 Business Days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.
 

4、Transit Time:

 Destination    Transit time (Business Days)
United States 5–7 days
Canada   5–12 days
United Kingdom 6–12 days
European Union  7–14 days
Australia/NZ 7–15 days
Other Countries  15–25days



Note: Business days exclude weekends and public holidays.

 

Order Modifications & Cancellations
You may cancel your order within 24 hours of purchase by contacting us via email at support@paducase.com.

After 24 hours, orders cannot be canceled as they enter the processing stage.

If you entered an incorrect shipping address or selected the wrong product, you must notify us within 24 hours for corrections. We are not responsible for delays or lost packages due to incorrect addresses provided after this period.

 

Unforeseen Shipping Delays
While we strive to meet estimated delivery times, certain factors beyond our control may cause delays, including:

  • Customs inspections (for international orders)
  • Weather conditions (storms, natural disasters)
  • Carrier delays (operational issues)
  • Public holidays or peak seasons
  • These delays are not included in the estimated delivery times.

 

Contact Us
For any shipping-related questions or concerns, please reach out to:

Email: support@paducase.com

Phone: +8613321792092

Address: FB6-022,Lucky Lai Business Bldg. B Bldg, Baoan,Shenzhen Guangdong 518102 China

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We appreciate your trust in Paducase and look forward to serving you!